Help

Delete your Woomeout account

You can delete your Woomeout account at any time, in the app or by email. Here’s how, and what happens to your information.

In the app

Open Woomeout and go to your Profile.
Tap Settings, the gear at the top right.
Scroll to the bottom and tap Delete Account.
Tap Delete account, then Delete to confirm.

You have 30 days to change your mind. Your profile is hidden straight away and you’re signed out on every phone. We email you the date your account will be deleted. To come back before then, sign in and tap Reactivate account. After 30 days, your account is deleted for good and we email you to confirm.

Don’t see Delete Account? Update Woomeout from Google Play or the App Store, or email us as shown below.

Without the app

Email us from the email address you signed up with, with the subject “Delete my account”. If you signed up with your phone number, include that number.

hello@woomeout.com

We may ask you to confirm it’s really you. We then delete your account straight away, with no 30 days to change your mind, and email you when it’s done. We usually do this within two working days.

What we delete

Your profile: your name, age, bio, prompts, photos and voice intro.
Your verification result.
Your likes, passes, matches, blocks and date invites.
Your chats, with every message, photo, video and voice note in them. They disappear for the other person too.
Your location.
Your support messages, and your notification and email settings.
Your coins.
Your sign-in details: your email address or phone number, and your password.
Your customer record at RevenueCat, the service that runs our subscriptions.

What we keep, and for how long

Payment records 6 years

What you bought or spent, when, and for how much. Tax law requires us to keep these for 6 years after the end of the tax year they belong to, and they let us settle refunds and disputes.

Safety records 2 years

Reports made about your account and the action we took, so that people removed for breaking our rules can’t simply come back.

Nobody on Woomeout can see these records.

Subscriptions

Deleting your account doesn’t cancel a plan you bought through Google Play or the App Store, so cancel it first. On Android, open Google Play, then Payments & subscriptions, then Subscriptions. On iPhone, open Settings, tap your name, then Subscriptions.

Questions

Email hello@woomeout.com, or read our Privacy Policy.