Help

Support

We’re here to help. The quickest way to reach us is inside the app: open your Profile and tap Support. You can also email us any time.

We read every message and reply as soon as we can, usually within two working days.

Common questions

I can’t sign in

On the sign-in screen, tap Forgot password and we’ll send you a code to reset it. If you signed up with your phone number, enter it with your country code.

How do I delete my account?

In the app, go to your Profile, tap Settings (the gear), then Delete Account. You have 30 days to change your mind. Can’t use the app? Email hello@woomeout.com with the subject “Delete my account” and tell us the email address or phone number you signed up with. See what we delete and what we keep.

Subscriptions and refunds

Plans bought on an iPhone are billed and managed by Apple: open Settings, tap your name, then Subscriptions. On Android, open Google Play, then Payments & subscriptions. Refunds for those purchases are handled by Apple at reportaproblem.apple.com or by Google Play. If you paid on our website, email us with your receipt.

Staying safe

If someone makes you uncomfortable, block or report them from their profile or your chat. We review reports and remove people who break our rules. Always meet in open, public places and tell a friend where you’re going. If you’re ever in danger, contact your local emergency services first.

Something isn’t working

Tell us what happened and which phone you’re using. A screenshot helps a lot.

More

Read our Privacy Policy and Terms of Use.